FAQ

Frequently Asked Questions

Ordering and payment

How can I place an order?

Choose your item(s) and add them to your shopping bag. When you are happy with your selection, follow the checkout instructions to complete your purchase. Once you confirm your order and submit payment, you will receive an automated order confirmation email. This should arrive within 24 hours of placing your order. If you have not received it, please check your spam or junk folder first, then contact us.

Can I cancel or amend my order?

Yes, you can cancel your order or change the product within two hours of placing it. After that, we pass your order to our warehouse, and we can no longer cancel or change it. To make a request, contact us by email or WhatsApp as soon as possible.

Why was my order cancelled?

Orders are occasionally cancelled due to stock availability, payment problems or an invalid delivery address. If all or part of your order is cancelled, any refund due is processed automatically. Refunds are usually completed within 14 days, although the exact time depends on your bank or payment provider.

What payment methods do you accept?

[Payment methods accepted at checkout – to be added]

Delivery

Do I have to pay for delivery on a small order?

No. Delivery is free across the UK, whether you order one item or many, with no minimum spend.

Where do you deliver?

We deliver to addresses in the United Kingdom only. We do not currently ship internationally.

How long will my order take?

We dispatch your order within 1 working day of confirmation. Working days are Monday to Friday, excluding UK bank holidays. Delivery may be delayed by events outside our control, such as severe weather or courier disruption.

How can I check on my order?

You can confirm your order and delivery status at any time by email or WhatsApp.

I entered the wrong delivery address. What should I do?

Returns and refunds

What if I do not like my item? Can I get a refund?

If your item is faulty, damaged, not as described or not what you ordered, we will refund you in full with no deductions, or send a replacement if you prefer. We may ask for photos to help us assess the issue.

If you have changed your mind, you can return an unworn, unused item with its tags and original packaging within 30 days of receiving it, together with your proof of purchase. You pay return postage for change-of-mind returns. You cannot return pierced earrings once you’ve opened their sealed packaging, unless they are faulty. Please see our Refund Policy for full details.

How long do refunds take?

Once we have received and inspected your return, we refund your original payment method within 10 business days. Your bank or card provider may need extra time to show the refund.

Your jewellery

How should I care for my jewellery?

To keep your pieces looking their best, keep them dry, and avoid wearing them in the shower, while swimming or exercising. Remove them before applying perfume, lotions or cleaning products. Store them separately in a dry place, and wipe them gently with a soft cloth.

I have sensitive skin or a metal allergy. Are your pieces suitable?

Materials are listed on each product page. If you have a known allergy, please check them before ordering, or contact us and we will be happy to help.

Your account and privacy

How do I delete my account or my personal information?

Contact us by email or WhatsApp, and we will delete your account. See our Privacy Policy for how we handle your information.

Need more help?

How can I contact you?

Email: [official email – to be added]
WhatsApp: [UK WhatsApp number – to be added]

We aim to reply within 24 hours.

FAQ