Refund Policy
Last updated: Nov 5, 2026
Our refund policy is simple. You have 30 days from receiving your item to request a return. This policy applies to orders placed on https://charmsarena.uk/, which we deliver within the United Kingdom only.
1. Returns
To be eligible for a return, your item must be:
- in the same condition as when you received it, unworn and unused;
- complete with all tags attached;
- in its original packaging; and
- returned with your receipt or proof of purchase.
To start a return, please get in touch with us through the Contact Us page on our Site, or by email or WhatsApp using the details in section 6.
2. Damaged, faulty or wrong items
Please inspect your order as soon as it arrives. If an item is defective, damaged, or not what you ordered, or the quality isn’t as described, contact us immediately so we can assess the issue and put it right.
If your claim is genuine, you can choose either of the following:
- Replacement: we will send you the correct item or a replacement.
- Full refund: we will refund the full price you paid for the item, with no deductions. This includes the original delivery cost.
We may ask for photos of the item and its packaging to help us assess your claim. We cover the return postage for faulty, damaged or wrongly sent items.
3. Change of mind
If you decide you would prefer a different item (for example, earrings instead of a bracelet), we do not offer a swap or a refund on items that do not meet the return conditions in section 1.
If the item meets those conditions and you contact us within 30 days, you may return it for a refund of the item price. For hygiene reasons, we cannot accept the return of pierced earrings once their sealed packaging has been opened, unless they are faulty. You pay return postage for change-of-mind returns.
4. Exchanges
If you return an item and would like us to send you a different one instead, the exchange is subject to our inspection of the returned item. If the new item costs more than the one you are returning, you will need to pay the difference before we dispatch it. If it costs less, we will refund the difference.
5. Refunds
We will let you know once we have received and inspected your return and whether your refund has been approved. If it is approved, we will refund your original payment method within 10 business days. Your bank or card provider may need extra time to process and show the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please get in touch with us through the Contact Us page.
6. Contact us
- Contact Us page: https://charmsarena.uk/
- Email: [official email – to be added]
- WhatsApp: [UK WhatsApp number – to be added]
We aim to reply within 24 hours.
7. Your legal rights
This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
8. Changes to this policy
We may update this policy from time to time. The latest version is always on this page, and the date at the top shows when we last updated it.
